Neil Malpass
Product Person.
Dad. Husband. Golfer.
Building digital and AI-driven customer experiences with my team at CarMax. Shipping my own apps after hours. I just like making things people use.
Always learning, always building.
What I Believe
I think good product work starts with staying close to the craft. Building things yourself, even small things, keeps you sharp and grounded.
I've spent 14 years building products at Capital One and CarMax. I've been lucky to work with really talented teams and learn how to ship at scale. The biggest takeaway for me is that you understand your team better when you build things yourself.
That's why I ship my own apps. SwingFeed is live on the App Store right now. Building it has taught me a ton about prioritization, technical tradeoffs, and what it actually takes to ship. It makes me a better teammate.
Shipping beats planning
A launched MVP teaches you more than a perfect PRD ever could.
Craft matters at every level
Staying hands-on helps me understand what my team goes through and makes us work better together.
Simple solutions win
Complexity is easy. Simplicity takes discipline.
Where I've Built
CarMax
Aug 2017 – Present · 8+ years
Senior Product Manager – Appraisal Checkout
Jan 2024 – Present
Leading product strategy for the Appraisal Checkout experience within CarMax's Supply organization. Focused on optimizing and scaling the online selling-only customer journey, enabling customers to sell their cars entirely online.
Product Culture, Innovation & AI Enablement
Aug 2017 – Present
Serving as part of a pilot team exploring how AI can be embedded across the product development lifecycle, from customer insights and roadmap strategy to backlog refinement and beyond.
Senior Product Manager – Retail Checkout
Sep 2020 – Feb 2024 · 3 yrs 6 mos
Part of the team that built CarMax's first online transactional sales experience. Retail Checkout was a multi-year, cross-functional effort that changed how CarMax serves customers.
Capital One
Aug 2011 – Jul 2017 · 7 years
Digital Product Manager – ATM Kiosk Channel
May 2015 – Jul 2017 · 2 yrs 3 mos
Responsible for end-to-end development of new ATM products and features for customers. This role was especially exciting as we were reimagining the ATM experience for a digital-first generation.
Technology Strategy Analyst
May 2014 – May 2015 · 1 yr 1 mo
Helped executive leadership create the technology strategic roadmap across the enterprise. Got to work alongside leadership on how Capital One thought about technology investments and priorities.
Sr. Operations Analyst – Bank Marketing
Aug 2011 – Apr 2014 · 2 yrs 9 mos
Learned to evaluate abstract problems and create frameworks to isolate process bottlenecks and inefficiencies. This is where I developed my analytical foundation.
Education: Virginia Commonwealth University, School of Business
"Neil is wonderful in terms of collaboration and communication within our team and with teams with which we share a problem space. He is an effective leader and contributor at both the team and program levels which makes him a well-rounded PM."
- Delivery Manager, CarMax
What I'm Building
SwingFeed
Golf GPS and Video: Play, Practice, and Connect
One app for every part of your golf game. Real-time yardages during your round. Frame-by-frame swing analysis at practice. Built with React Native, Expo, and Firebase.
- Golf GPS: Real-time distances to greens, hazards, and layup targets
- Smart Recording: Hands-free swing capture with auto-detect
- Frame-by-Frame Analysis: Draw lines, circles, and angles on your swing
- Practice Tools: Tempo drills, challenges, and a practice journal
- Social Feed: Share swings and learn from other golfers
Let's Play a Game
You made it this far, you deserve a break. I built a little Galaga clone because...why not? See if you can crack the leaderboard.
Let's Connect
Looking to collaborate on a product challenge, discuss indie building, or talk golf? I'm always up for a conversation.